| Types of Work | Requesting Procedure | Service Limitations | Cost Limitations | Time Frame |
| Emergency | Call: 512-245-2418 8am – 5pm | Maintenance Repair | As Required | |
| Service | AiM Customer Request | Maintenance Repair | As Required | Within 60 calendar days As scheduled |
| Preventative | Scheduled in advance | Preventive Maintenance | As Required | According to established frequency |
| Special Projects | Submit Space Allocation and Renovation Request. | Major Maintenance & Repair Alterations Construction | Less than $300,000.00 | Programmed and scheduled individually |
| Capital Projects | Submit Space Allocation and Renovation Request. | Design Engineering Construction Alteration Major renovations | Greater than $300,000.00 | Within contract limits |
