FAQ

Providing that you already have a Texas State University NetID, you may request access to submit Ready requests by logging into Ready with your NetID and filling out the request access form there.

ReADY Request is where Facilities' customers create requests for work.

AiM is used by Facilities to create work orders from customer requests.

Ready Request does not allow for the request to be edited by the customer after your request has been submitted. If you need to make an update, use the comments section on the request.

Provide the room numbers or a description of the location in the additional details on the request.

The Property drop down list dynamically searches on buildings based on the official building name. If you are using an abbreviation, try all or part of the official name. 

For example, to find JCK, type in Kellam and you will see the J.C. Kellam Administration building in the drop down menu.

Key and Card access requests will be submitted in ReADY Request. The key and card access tile is visible to approved key administrators. For more information on Key and Card access, see the IMS site.

Add this information to the comments box during the creation of the request.

Please use the Other tile for any request that is not covered by our current tiles.

Yes. ReADY Request can be accessed from any device connected to the internet and has a supported web browser. You can find supported web browsers on the ReADY Request information page.

You can see the final cost of the request by running a cost report in AiM.

Yes, ReADY is updated every night with an employee department change file we receive from SAP.